Legal

Privacy Policy

Last Updated: 12 May 2025 | Nakara Time, Phra Nakhon Si Ayutthaya, Thailand

1. Introduction

Nakara Time ("we", "us", "our") is a watch repair and restoration workshop based at 88 Naresuan Road, Tha Wang, Phra Nakhon Si Ayutthaya 13000, Thailand. We take the privacy of people who contact us or use our website seriously, and this policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have in relation to it.

This policy applies to all visitors to our website and to customers who contact us by phone, email, or post. By using this website, you acknowledge that you have read this policy.

For privacy enquiries, please write to: [email protected]

2. Data We Collect

2.1 Information You Provide Directly

When you use our contact form, email us, or telephone us, we may collect:

Your name
Email address
Telephone number (if provided)
The content of your message, including any details about a watch you wish to have serviced

2.2 Automatically Collected Information

Our website may collect standard technical data when you visit, including your IP address, browser type, pages visited, and time spent. This data is collected for analytics purposes and does not personally identify you unless combined with other information.

2.3 Cookies

We use cookies to remember your privacy preferences and to understand how the website is used. See our Cookie Policy for details.

3. Legal Basis for Processing

We process personal data on the following legal grounds:

Contractual necessity: To respond to service enquiries and carry out watch servicing or restoration for customers who engage us.
Legitimate interests: To manage our business operations, communicate with customers about ongoing work, and improve our website.
Consent: For optional marketing communications, where you have given your agreement. You may withdraw consent at any time.

Our operations are based in Thailand. We observe the principles of Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable to visitors from other jurisdictions, we aim to respect data protection standards consistent with GDPR principles.

4. How We Use Your Data

To respond to your enquiry and arrange the assessment or service of your watch
To communicate with you during the service process — status updates, clarifications, and collection arrangements
To maintain records of services carried out (useful for future reference)
To improve our website based on general usage data
To comply with legal obligations where required

We do not sell personal data to third parties. We do not use your data for automated decision-making.

5. Data Sharing

We share personal data only in the following limited circumstances:

Service providers: Hosting and analytics providers who process data on our behalf under confidentiality obligations
Postal services: When a watch is to be returned by post, the recipient address is provided to the postal carrier
Legal requirements: Where required by Thai law or a court order

We do not transfer personal data to countries outside Thailand unless appropriate safeguards are in place.

6. Data Retention

We retain customer correspondence and service records for a period of five years following the last interaction, to support future servicing decisions and for general business record-keeping. Analytics data is retained in aggregate form. You may request deletion of your personal data at any time (see Section 8).

7. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

Secure email communication
Password-protected systems for storing customer records
Access restricted to workshop staff who require the data to carry out their role

In the event of a data breach that is likely to affect your rights, we will notify you and any relevant authority without undue delay.

8. Your Rights

You have the following rights in relation to personal data we hold about you:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Ask us to correct inaccurate data
Right to erasure: Request deletion of your data, subject to legal retention requirements
Right to restriction: Ask us to limit how we use your data while a dispute is resolved
Right to data portability: Request your data in a portable format where applicable
Right to object: Object to processing carried out on the basis of legitimate interests
Right to withdraw consent: Where processing is based on consent, you may withdraw at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please write to [email protected]. We will respond within 30 days.

If you believe your rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee or the supervisory authority relevant to your country of residence.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before providing personal data.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us so we can remove it promptly.

11. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will update the "Last Updated" date at the top of this page. Continued use of our website following an update constitutes acceptance of the revised policy.

12. Contact for Privacy Enquiries

Data controller: Nakara Time
Address: 88 Naresuan Road, Tha Wang, Phra Nakhon Si Ayutthaya 13000, Thailand
Email: [email protected]
Phone: +66 35 246 719